Last updated: April 2026
At Velonix Labs, we aim to process and deliver all orders securely and efficiently.
Orders are processed within 72 hours of purchase (Monday–Friday).
Orders placed on weekends or public holidays will be processed on the next working day.
All orders are shipped via Royal Mail tracked delivery services.
Once your order has been dispatched, tracking information will be provided via email.
Delivery timeframes are estimates and may vary due to courier operations or external factors outside of our control.
All items are securely packaged to ensure safe transit.
Protective packaging is used to minimise exposure to light, temperature variation, and physical impact during handling and delivery.
Velonix Labs is not responsible for delays caused by:
Customers are responsible for ensuring that all shipping details provided at checkout are accurate.
Velonix Labs is not responsible for orders shipped to incorrect addresses provided by the customer.
If your order has not arrived within the expected timeframe, please contact us at:
We will investigate the issue with the courier and assist where possible.
For any shipping-related enquiries, please contact:
All products sold by Velonix Labs are intended strictly for laboratory research purposes only.
They are not intended for human or veterinary use.
Velonix Labs does not condone, promote, or support misuse.
All products supplied by Velonix Labs are intended solely for laboratory research use. They are not intended for human or veterinary use, consumption, or any other application. Customers are responsible for ensuring their use of any material complies with all applicable laws and regulations in their jurisdiction.